Frequently Asked Questions
Everything you need to know about shopping at FNIRSI Official Store.
What shipping methods are available and how long does delivery take?
We offer standard and expedited international shipping. Average delivery times range from 7 to 15 business days depending on your region and the local customs processing speed.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.
What is your return and refund policy?
We offer a 30-day return policy for unused items in their original packaging. If you receive a defective product, please contact our support team immediately for a full refund or replacement.
Do your products come with a warranty?
Yes, all FNIRSI professional tools and electronics come with a standard 12-month manufacturer warranty covering technical malfunctions and production defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various regional digital wallets to ensure a secure and convenient checkout experience.
Are customs duties and taxes included in the price?
Prices on our store do not include local import taxes or customs duties. Customers are responsible for any applicable fees required by their country's customs department upon arrival.