Returns & Exchanges
At FNIRSI Official Store, we stand by the quality of our professional tools and offer a 30-day return policy for items in their original condition and packaging. If you are not completely satisfied with your purchase, our support team is here to assist you with a seamless exchange or refund process.
Initiate Your Request
Contact our customer support team via email with your order number and clear photos of the product to receive a Return Merchandise Authorization (RMA) number.
Pack the Item
Securely place the device and all original accessories, manuals, and protective foam inside the original FNIRSI packaging to prevent damage during transit.
Ship to Our Warehouse
Affix the provided shipping label or address to your package and drop it off at your local carrier; please ensure you obtain a tracking number for your records.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or dispatch your replacement unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing